Frequently Asked Questions

Yes, every item listed on NurturFashion is thoroughly authenticated. We use a multi-step process that includes in-house evaluation by our team of experts as well as third-party authentication services, such as RealAuthentication.com, to ensure the authenticity of every piece. Rest assured, you’re shopping genuine luxury items.

You can shop from our curated collection of luxury items or sell your pre-loved pieces directly through our platform. For sellers, we provide a seamless process to submit, price, and sell your items.

We specialize in pre-owned luxury items, though some items may be in like-new or unused condition. Each product listing includes detailed condition descriptions.

Yes, we offer international shipping to select countries. Please note that shipping fees and any applicable customs duties, taxes, or fees are the responsibility of the buyer.

Yes, we offer digital gift cards that can be purchased and redeemed on our platform. Gift cards are a great way to share the gift of luxury fashion.

At this time, we do not support split payments. Only one payment method can be used per order.

Yes, we use advanced encryption and secure payment gateways to protect your payment information. Your data is handled with the utmost care and security.

Yes, we accept payments from most international credit cards and payment platforms. Make sure your payment method is authorized for international transactions.

Sales tax is calculated based on your shipping address and applied during checkout where required by law.

Yes, we ship to select international destinations. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply in their country.

Orders are typically processed within 1-4 business days. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

You’ll receive a shipping confirmation email with a tracking number once your order is dispatched. You can use this tracking number to check your shipment’s status.

If you need to update your shipping address, please contact our customer support team immediately. Changes are only possible before the order has been shipped.

If your package is lost or arrives damaged, please contact our customer support team as soon as possible. We’ll work with the shipping carrier to resolve the issue and ensure your satisfaction.

We accept returns within 30 days of the delivery date. Items must be in their original condition, including all tags and packaging.

To start a return:

• Log into your account on our website.
• Go to “My Orders” and select the item you want to return.
• Follow the prompts to generate a return shipping label.

Alternatively, you can contact our customer support team to assist with initiating a return.

Once we receive your returned item, we’ll inspect it to ensure it meets our return policy. Refunds are typically processed within 5-7 business days after the item is inspected.

At this time, we do not offer exchanges. If you’d like a different item, you can return the original purchase and place a new order.